Frequently Asked Questions
Delivery & orders
If I buy something from Open For Vintage, how long does delivery take? How much does it cost?
Open For Vintage offers delivery services to more than to 50 global destinations. You can find out more here. Please contact us to arrange bespoke shipping if you don't see your delivery destination.
Are there shipping restrictions on any items Open for Vintage sells?
There are specific country restrictions particularly on products containing animal skins and fur. Antiques and high value precious stones and jewellery may also be restricted. Please contact Open for Vintage Customer Service at firstname.lastname@example.org or +44 20 3637 5338 to confirm if restrictions apply to your delivery destination.
Do I need to pay for Delivery Duties and Tax?
When you place an order from one country to another, there is a chance that you will need to pay customs duties and import taxes. We strive to make this process transparent and convenient for you. Whenever possible, we provide a clear breakdown of the customs duties and import taxes right at the checkout, so you can easily see any additional charges associated with your order.
Is it possible to ship to multiple destinations?
Currently it is only possible to ship to one destination per order.
I have ordered multiple items. Why have they not all arrived together?
Boutiques selling on Open for Vintage are located globally and therefore send your items from multiple locations. If you are concerned about a particular item, please check your order status in your account or alternatively please contact Customer Service at email@example.com or +44 20 3637 5338.
Can I have my order shipped to my PO box?
Open for Vintage need a signature for delivery so unfortunately we do not ship to PO boxes.
I ordered an item but the boutique cancelled the order. Why?
Open for Vintage works with our boutique partners to ensure all items listed on Open for Vintage are available for sale. Occasionally, an item may already have been sold in store. Please let us know if this happens so we can work to make sure it doesn’t in future.
Can I cancel my order?
Up until the point a boutique processes your order and accepts it, you may cancel your order.
My order was cancelled. When do I receive my refund?
Should your order have been cancelled after a boutique has accepted your order, Open For Vintage will process your refund as quickly as possible. Please note it may take up to 14 days for your refund to appear in your account depending on your bank or card issuer.
How can I leave a review or feedback for my purchase?
Please leave a review or feedback on our social channels. Links to each of these can be found at the bottom of the page. Alternatively, please contact our Customer Services Team at firstname.lastname@example.org or call them at +44 20 3637 5338. Our team are available from 8am to 7pm GMT from Monday to Saturday.
How do I change my Primary Billing or Primary Shipping address?
Please log into your account and add or delete delivery addresses in the addresses section.
How do I change the email address on my account?
Please login to your account and edit your registered email address in the personal details section.
Returns & refunds
Can I return my order? How do I book a return?
You may return an item within 14 days of receiving your order. To arrange a return please contact our Customer Services Team at email@example.com or call them on +44 20 3637 5338. We recommend contacting the Team within 7 days of receiving your order to allow adequate time for your item to be received by the boutique. Please note, if the returns tag is not attached to an item, we may not be able to accept the returned item.
Once I return an item how long will it take to process my refund?
Once a boutique confirms they have received your return and confirms it meets the conditions set out in our T&Cs we aim to process your refund within 7 working days. Please note it can take up to 14 days for the funds to be available in your account, depending on your bank or card issuer.
Will I be charged if I return my order?
No, returns on Open for Vintage are free of charge.
How does Open for Vintage ensure the items for sale are authentic?
Open for Vintage exclusively sell on behalf of trusted professional sellers worldwide.
We provide a 100% guarantee that the items on our website are authentic. If for any reason you are not satisfied with the authenticity of your purchase, please contact Open for Vintage customer services immediately on +44 20 3637 5338 or firstname.lastname@example.org
I'm concerned about privacy. Are my details secure and is it safe to use my credit cards?
Open for Vintage shares your concerns about privacy and security. We never store your credit card information.
Open for Vintage service
Tell me about Open for Vintage?
You can read more about Open for Vintage in the About Us section here. In short, Open for Vintage is an online marketplace of the finest boutiques offering a range of beautiful vintage, antique and pre-owned items.
I'm worried about buying a second hand item, how do I know about the quality?
Buying second hand items traditionally can be a hit or miss experience but is made much easier with Open for Vintage. We provide detailed product descriptions and photography of each item including any details of any wear and tear or imperfections. If you aren't happy with your purchase, we offer a 14 days returns policy.
Can I reorder a bag I saw on Open for Vintage last week?
Most items available on Open for Vintage are pre-owned or vintage and therefore a boutique will only have one item in stock.
I have a beautiful Louis Vuitton Handbag, can I sell it on Open For Vintage?
Open for Vintage is a marketplace of boutiques and therefore we do not sell on behalf of individuals. Should you be interested in one of our boutique partners potentially selling your item please contact us at email@example.com
Can I exchange an item I have ordered?
If you would like to exchange a purchase for another product on Open for Vintage you will need to return the original order and place a new order.
I have many more questions; I would like to talk or email Open For Vintage directly.
Please contact our Customer Services Team at firstname.lastname@example.org or call them at +44 20 3637 5338. The phone lines are available from 8am to 7pm GMT Monday to Friday and from 12pm to 6pm on Saturday.
Do I need to create an account to shop with Open for Vintage?
No, you can shop with Open for Vintage without setting up an account. An account will give you access to your order history, wishlists, and allow you to store delivery details so we always recommend creating one to make your shopping experience easier.
Do Open for Vintage offer gift cards?
You can purchase an Open for Vintage gift card here.
I need to access my account but have forgotten my details, what should I do?
Please click here to reset your password.
If an item has wear and tear, do you offer a repair service?
Open for Vintage has partnered with Handbag Clinic to provide these services. Please visit our Repair & Restore page here for more details.
What currencies can I shop in on Open for Vintage? How do I choose a different currency?
Open for Vintage offer customers a range of currencies to shop in. Please select your currency of choice from the menu in the top right hand side of the website.
What Payment Methods does Open for Vintage accept?
Open For Vintage accepts most major credit cards, PayPal and Klarna. In addition, Open for Vintage also offers international bank transfer services.
I know a beautiful boutique I would love to see on Open for Vintage…
Please let us know! We are always on the hunt for new boutique partners. Please contact us at email@example.com
Can I place a deposit on an item to reserve it?
Unfortunately, not. All items need to be paid for in full. If you require more information on a product before purchasing it please contact our Customer Services Team at +44 20 3637 5338 or firstname.lastname@example.org
Do you offer a personal shopping service?
Yes, Open for Vintage offer a bespoke personal shopping service. Please contact Open for Vintage Customer Service at email@example.com or +44 20 3637 5338
I have a discount code. How do I apply it?
If you have a code please apply it in the checkout.
Where is my Wishlist and how do I add an item?
Your wishlist can be accessed using the Heart icon next to the categories list. You can add items to your wishlist by clicking the heart icon next in the product listings or within the product detail page.
How do I edit or delete an item from my Wishlist?
Once you click on the wishlist there is an option to edit and delete items from your wishlist.
Can I share my Wishlist with friends?
Yes, within your wishlist is a sharing link. Simply copy the link and you can send this to your friends.