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Frequently Asked Questions


If I buy something from Open For Vintage, how long does delivery take? How much does it cost?

Open For Vintage offers delivery services to more than to 80 global destinations. You can find out which destinations Open for Vintage ships to and the delivery charges here.

Are there shipping restrictions on any items Open for Vintage sells?

There are specific country restrictions particularly on products containing animal skins and fur. Antiques and high value precious stones and jewellery may also be restricted. Please contact Open for Vintage Customer Service at [email protected] or +44 20 3637 5338 to confirm if restrictions apply to your delivery destination.

Do I need to pay for Delivery Duties and Tax?

Within the EU all duties and taxes are included.
If you are shipping an order outside of the EU, you may need to pay local customs and taxes for your purchase to be released.
If you are purchasing an item from a boutique outside of the EU and importing it within the EU, you may also need to pay local customs and taxes.

Is it possible to ship to multiple destinations?

Currently it is only possible to ship to one destination per order.

I have ordered multiple items. Why have they not all arrived together?

Boutiques selling on Open for Vintage are located globally and therefore send your items from multiple locations. If you are concerned about a particular item, please check your order status in your account or alternatively please contact Customer Service at [email protected] or +44 20 3637 5338.

Can I have my order shipped to my PO box?

Open for Vintage need a signature for delivery so unfortunately we do not ship to PO boxes.

I ordered an item but the boutique cancelled the order! Why?

Open for Vintage works with our boutique partners to ensure all items listed on Open for Vintage are available for sale. Occasionally, an item may already have been sold in store. Please let us know if this happens so we can work to make sure it doesn’t in future.

Can I cancel my order?

Up until the point a boutique processes your order and accepts it, you may cancel your order.

My order was cancelled. When do I receive my refund?

Should your order have been cancelled after a boutique has accepted your order, Open For Vintage will process your refund as quickly as possible. Please note it may take up to 14 days for your refund to appear in your account depending on your bank or card issuer.

Do prices include duties and taxes?

If you order an item from a boutique located within the country of delivery, then duties and applicable VAT is already applied to the listed price, this includes ordering from within all EU countries for EU located customers.
If you order an item from outside your duty zone, for example from USA to UK, your order may be subject to local import duties and taxes. Our checkout will alert you but will not charge you for these duties. Any duties will be calculated and charged to you by your local duty authority.

Is my order insured during delivery?

Yes, your order is insured until it is delivered to you.

How can I leave a review or feedback for my purchase?

Please leave a review or feedback on our social channels. Links to each of these can be found at the bottom of the page. Alternatively, please contact our Customer Services Team at cust[email protected] or call them at +44 20 3637 5338. Our team are available from 8am to 7pm GMT from Monday to Saturday.

How do I change my Primary Billing or Primary Shipping address?

Please log into your account and add or delete delivery addresses in the addresses section.

How do I change the email address on my account?

Please login to your account and edit your registered email address in the personal details section.


Can I return my order? How do I book a return?

You may return an item within 14 days of receiving your order. To arrange a return please contact our Customer Services Team at [email protected] or call them on +44 20 3637 5338. We recommend contacting the Team within 7 days of receiving your order to allow adequate time for your item to be received by the boutique. Please note, if the returns tag is not attached to an item, we may not be able to accept the returned item.

Once I return an item how long will it take to process my refund?

Once a boutique confirms they have received your return and confirms it meets the conditions set out in our T&Cs we aim to process your refund within 7 working days. Please note it can take up to 14 days for the funds to be available in your account, depending on your bank or card issuer.

Will my refund include any shipping and/or duties I have paid?

Refunds include the price of your order including any VAT and sales tax but excluding delivery costs. If you were charged local import duties you may be able to recover these by contacting your local customs bureau directly.


How does Open for Vintage ensure the items for sale are authentic?

Open for Vintage only selects reputable boutiques to sell on our online marketplace. All boutiques are vetted thoroughly. Should you suspect an item you have purchased is a copy please contact Open for Vintage customer services immediately on +44 20 3637 5338 or [email protected]

I'm concerned about privacy. Are my details secure and is it safe to use my credit cards?

Open for Vintage shares your concerns about privacy and security. We never store your credit card information and processes all payments using Adyen, a specialised payments provider using the latest encryption technology to keep your personal details safe. In addition Open for Vintage offer an International Bank Transfer Service so you may shop without the use of your credit card if you prefer.


Tell me about Open for Vintage?

You can read more about Open for Vintage in the About Us section here. In short, Open for Vintage is an online marketplace of the finest boutiques offering a range of beautiful vintage, antique and pre-owned items.

I'm worried about buying a second hand item, how do I know about the quality?

Buying second hand items traditionally can be a hit or miss experience but is made much easier with Open for Vintage. We provide detailed product descriptions and photography of each item including any details of any wear and tear or imperfections. If you aren't happy with your purchase, we offer a 14 days returns policy.

Can I reorder a bag I saw on Open for Vintage last week?

Most items available on Open for Vintage are pre-owned or vintage and therefore a boutique will only have one item in stock.

I know a small size in the 1950s is different to today, how will I know my item will fit me?

Open for Vintage work with our boutique partners to provide as much detail as possible about their products, including precise measurements, in addition to basic size labels. You can filter your product search results by size and most products include measurement details in their descriptions. There is also a size reference guide attached to each product. Where product measurements are missing or if there is a specifc measurement that you would like to check, please contact us at [email protected] and we will do all we can to get you the information.

I have a beautiful Louis Vuitton Handbag, can I sell it on Open For Vintage?

Open for Vintage is a marketplace of boutiques and therefore we do not sell on behalf of individuals. Should you be interested in one of our boutique partners potentially selling your item please contact us at [email protected]

Can I exchange an item I have ordered?

If you would like to exchange a purchase for another product on Open for Vintage you will need to return the original order and place a new order. You will receive a refund for the initial order less the original delivery charges.

I have many more questions; I would like to talk or email Open For Vintage directly.

Please contact our Customer Services Team at [email protected] or call them at +44 20 3637 5338. The phone lines are available from 8am to 7pm GMT Monday to Friday and from 12pm to 6pm on Saturday.

Do I need to create an account to shop with Open for Vintage?

No, you can shop with Open for Vintage without setting up an account. An account will give you access to your order history, wishlists, and allow you to store delivery details so we always recommend creating one to make your shopping experience easier.

Do Open for Vintage offer gift cards?

We plan to offer Gift Cards very shortly but in the meantime please contact Customer Services at +44 20 3637 5338 or [email protected] and they can arrange a store credit voucher for you.

I need to access my account but have forgotten my details, what should I do?

Please click here to reset your password.

If an item has wear and tear, do you offer a repair service?

We do not directly, however individual boutiques may. Please contact Customer Services at +44 20 3637 5338 or [email protected] and they will check for you. All items that include wear and tear will specify this in their product description.

What currencies can I shop in on Open for Vintage? How do I choose a different currency?

Open for Vintage offer customers a range of currencies to shop in. Please select your currency of choice from the menu in the top right hand side of the website.

Which countries does Open for Vintage deliver to?

Open for Vintage deliver to a large number of countries. The full list can be found on our Delivery and Returns page here.

What Payment Methods does Open for Vintage accept?

Open For Vintage accepts most major credit cards and PayPal. In addition, Open for Vintage also offers international bank transfer services.

I spotted a dress in one of the boutiques featured on Open for Vintage. Can I purchase this on the website?

Open for Vintage offer a selection of stock from each of our Boutiques and may not stock a piece you have seen in the boutique. However please contact Customer Services and we can make an enquiry on your behalf.

I know a beautiful boutique I would love to see on Open for Vintage…

Please let us know! We are always on the hunt for new boutique partners. Please contact us at [email protected]

Can I place a deposit on an item to reserve it?

Unfortunately, not. All items need to be paid for in full. If you require more information on a product before purchasing it please contact our Customer Services Team at +44 20 3637 5338 or [email protected]

Do you offer a personal shopping service?

Our Customer Services Team offer general shopping advice and guidance however we do not provide an individual personal shopping service at this time.

I have a discount code. How do I apply it?

If you have a code please apply it in the checkout.

Where is my Wishlist and how do I add an item?

Your wishlist can be accessed using the Heart icon next to the categories list. You can add items to your wishlist by clicking the heart icon next in the product listings or within the product detail page.

How do I edit or delete an item from my Wishlist?

Once you click on the wishlist there is an option to edit and delete items from your wishlist.

Can I share my Wishlist with friends?

Yes, within your wishlist is a sharing link. Simply copy the link and you can send this to your friends.

What do I do if my chosen item says "Call for pricing"

Please contact our Customer Services Team at [email protected] or call them at +44 20 3637 5338. Your call will be answered between 8am to 7pm GMT Monday to Friday and from 12pm to 6pm on Saturday, otherwise, leave us a message.