These Terms and Conditions combined with information and policies from the Customer Service pages on the website and any other documents referred in these Terms and Conditions set out the legal terms which govern the use of this website http://www.Open For Vintage.com/the "Website" and the other services that we provide noted in the Terms and Conditions as "Services” by you/the “Customer”, whether as a guest or a Customer.
Please read these Terms and Conditions carefully and make sure that you understand them before using our Website and Services. Please note that by choosing to use either you agree to be bound by these Terms and Conditions. Use of our Website includes accessing, browsing, or registering to use our Website.
If you do not agree to these Terms and Conditions, you must not use our Website.
We reserve the right to modify these Terms and Conditions from time to time without notice to you. The provisions contained herein supersede all prior notices or statements regarding our Terms and Conditions with respect to this Website. We encourage you to check the Website frequently to see the current Terms and Conditions in effect and any changes that may have been made. By using the Website following any modifications to the Terms you agree to be bound by the modifications.
If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions.
1. Understanding these Terms and Conditions
When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as 'defined terms'). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
When we refer to "we", "us" or "our", we mean Open For Vintage Limited. Where we refer to "you", "your" or “Customer” we mean you, the person using the Services.
We have used headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions are only available in the English language. We will not file copies of the contracts between us and you relating to our supply of the Services, or between you and the Boutique relating to the sale of the products, so we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time so please check the Website regularly, and each time you use the Services to order products, to ensure you understand the legal terms which apply at that time).
2 Changes to our Website
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our Website, or any content on it, will be free from errors or omissions.
3. About us
We are Open For Vintage Limited and we operate the Website from the company’s operation in the UK. We are a company registered in England and Wales and our registered office is at Open for Vintage, Crown House, 72 Hammersmith Road, London, W14 8TH, United Kingdom. Our registered company number is 09684926 and our VAT number is GB 226 6963 80.
The Website provides an online marketplace for appropriately qualified sellers (including online sellers) ("Boutiques") to offer to sell goods ("Items") to Customers. The sale is directly between the Customer and the Boutique. The role of Open For Vintage is expressly limited to making the Website and Services available and maintaining the Website. Open For Vintage is an intermediary and not an agent for the Boutiques.
It is important to note that Open For Vintage is not responsible for the actual sale of Items and does not control the information provided by either Boutiques or Customers nor their acts or omissions. Open For Vintage is authorised by the relevant Boutique to conclude the contract on their behalf but we are not a party to that contract and you are not purchasing the products from us.
Open For Vintage is independent from the Boutique and Customer and no partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by the operation of this Website by Open For Vintage.
4. Services provided by Open For Vintage
The Services we offer allow you to search through the Website and purchase products from a number of Boutiques. As part of the Services, we also provide some ancillary services such as arranging delivery of the products and providing you with Customer Service assistance.
However, as stated above, the contract for the purchase of the products is between you and the Boutique. This means that it is the Boutique (not us) who is legally responsible for selling the products to you. However, Open For Vintage remain responsible in respect of its obligations to you in accordance with these Terms and Conditions which shall be legally binding, and in particular if you have any questions, complaints or requests for refunds, we can be contacted directly via our Customer Services Team. Contact Information is available here. Open For Vintage will remain the point of contact for the Customer.
Open For Vintage shall, if requested, provide intermediary services between the Customer and Boutique in connection with Customer Service or dispute resolution matters. In the event Open For Vintage provides intermediary services, then the decision of Open For Vintage is final and binding on all parties and cannot be appealed, challenged or reversed.
In order to use the Services you must be over 18 years of age. The Website is designed for persons with experience with, and who are accustomed to, buying Items based on photographs and the Customer represents having such experience.
5. Our liability to you in relation to the Services
If, in providing the Services to you, we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable.
We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any other liability which cannot be limited by law.
6. Products Sold via Open For Vintage
We attempt to be as accurate as possible in the description of the products. However, Boutiques are responsible for the accuracy in describing and pricing the Items on the Website. Open For Vintage relies on Boutiques for such information and is not responsible in any way for the description or pricing of Items on the Website. The images of products sold on the website are for illustrative purposes only. Although we attempt to display each product accurately, we cannot guarantee it or that your computer's display settings support showing the photography and product descriptions on the website clearly.
Open For Vintage sets a criteria for accurate descriptions and photography that Boutiques need to adhere to. We do not permit Boutiques to offer flawed products unless specifically stated in the product description and all products that are preowned must include details of any wear and tear. If a product is of a lower quality than described on the Website you can return it.
Open For Vintage will liaise with the Boutique on your behalf and you will receive a full refund of the price of the defective product, any applicable delivery charges and any reasonable costs you incur in returning the products.
Please see section 11-14 below for details of how to return products to us.
As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.
The products sold by the Boutiques via Open For Vintage are supplied for your domestic and private use only and not for commercial reasons. Neither we nor the Boutiques have any liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
As referred to in section 2 the contract for the purchase of the products is between you and the relevant Boutique. We are authorised by the relevant Boutique to conclude the contract on its behalf but we are not a party to that contract and you are not purchasing the products from us.
Open For Vintage takes all reasonable measures to ensure only reputable Boutiques are listed on the website. We request that all Boutiques using the Website have and maintain reasonable business policies which comply with our business policies. We cannot, however, be responsible for Boutiques' business policies. In the event you are unhappy with a product or service you have received from a Boutique, please contact Open For Vintage Customer Service and we will liaise with the relevant Boutique on your behalf to try and resolve the issue.
8. Orders, prices and payment
Ordering with Open For Vintage is made as simple as possible for you. The process is documented in our Frequently Asked Questions (FAQ) section here and should you have any questions about it please contact us. Contact details can be found in the Contact Us section of the website here.
By completing the check-out process and placing an order, you are offering to purchase the products from the relevant Boutiques (and not Open For Vintage). All orders are subject to availability and confirmation of the order price.
To order products you must be over 18 years of age and possess a valid credit or debit card. By placing an order, you are confirming all details you provide are true and accurate, that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.
Prior to purchase, the Website will provide you with an order summary and allow you to check your order and correct any errors before sending it. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate and that the products you are ordering are what you want (for example, size, colour, etc.).
(a) Formation of the contract between you and Boutique(s)
The identity of the Boutique is shown on the product description page of the relevant products, in your basket when the products are added and on the order confirmation page when you place an order.
Please note when you place an order, you will receive an acknowledgement email confirming receipt of your order. This email is only an acknowledgement for information purposes and it does not constitute acceptance of your order by the Boutique(s).
The contract between you and the Boutique in relation to the products will not be formed until the Boutique has accepted your order. Once a Boutique accepts your order, we will send you an email confirming this. If you have purchased items from multiple Boutiques’ you will receive multiple emails confirming or rejecting your order as each boutique must accept your order.
The confirmation email sent by us on behalf of the Boutique concludes the contract with you on behalf of the Boutique. The confirmation email will include a description of the products included in the order and certain other information about your rights to cancel the contract between you and the Boutique. Only products listed in the confirmation email are included in the contract between you and the Boutique.
(b) Pricing and availability
Open For Vintage works with each Boutique to provide guidelines for expected standards and accuracy of product information. Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, as this information is provided to us by the Boutiques, there may be cases where errors occur.
If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Boutique, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.
Prices include VAT if applicable, and that VAT is the responsibility of the boutique.
Delivery costs are not included and will be charged in addition to the product cost. The delivery costs will vary depending on the products that you have ordered and your delivery address. Please see the Delivery Information page for further details of estimated delivery costs and times. The delivery costs applicable to your order will be clearly displayed on the Website before you place your order (and are included in the "Total Cost" amount shown on the order summary page).
Depending on your delivery address, different taxation rules and additional charges may apply. If you have purchased items from a Boutique outside of your territory, you may need to pay import duties upon receipt of the products.
Should you require a VAT invoice please contact Open For Vintage Customer Support who will liaise with the relevant Boutique on your behalf to issue one. Please note VAT invoices are the responsibility of the Boutique and Open For Vintage cannot not be held liable in the event that a Boutique does not produce a VAT invoice.
We will notify you during the checkout process if import duties are included or you may have to pay them upon receipt of the products. If they are not included, neither we nor the Boutiques have any control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information before placing your order.
Please note that in the event you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included, then you will be responsible for reclaiming duty directly from your local customs office.
Please see the "How to Order and Pay?" section of our FAQs for details of what payment methods can be used. When you submit your order, we carry out a standard pre-authorisation check on your payment card on behalf of the relevant Boutiques.
Products will not be dispatched until this pre-authorisation check has been completed. For information on when your payment will be debited from your account please see our FAQ Page here.
Once we have verified your payment details and the Boutique has accepted and approved your order for delivery, we will email you to inform you of this. In the unlikely event that we or the Boutiques encounter a problem when processing your order, we will email you explaining the problem and possibly requesting further information to try and resolve the problem.
We reserve the right not to submit your order to the Boutiques, and the Boutiques reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).
Payments will be made through Adyen (our payment provider), and payment will also be subject to any terms Adyen apply from time to time. If you use the Website you will be required to make/receive payments through the use of Adyen, a separate and independent company from us. Adyen may have its own fees and terms, which are different than these Terms and Conditions and and which are established by Adyen. Adyen's fees may change from time to time. Such changes in Adyen's fees (if any) are not within the control of Open For Vintage and we disclaim all liability in connection with Adyen's fees.
The estimated delivery date of the products will be stated in your order confirmation. We will try to ensure that your order is delivered by this date but there may be circumstances where delivery is delayed because of events beyond our reasonable control If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay.
Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed. The products will be delivered to you directly from the Boutiques so your order may be delivered in multiple deliveries.
If no one is available at your address to take delivery, our delivery partner will leave you a note and you will need to contact them directly to rearrange delivery.
10. International Delivery
Details of the countries we deliver to can be found on our Delivery information page. There are restrictions on some products for certain international destinations, so please review the information on that page carefully before ordering products.
If you order products for delivery to an international destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. In certain countries we may use an importer of record to facilitate customs clearance and delivery to customers.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such laws.
11. Your Rights To End The Contract
11.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
a) If what you have bought is faulty or incorrectly described you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see section 14;
b) If you want to end the contract because of something we have done or have told you we are going to do, see section 11.2;
c) If you have just changed your mind about the product, see section 11.3. You may be able to get a refund if you are within the 14 days cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products.
11.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
a) we have told you about an upcoming change to the product or these terms which you do not agree to;
b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
e) you have a legal right to end the contract because of something we have done wrong.
11.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
11.4 How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receives the product/s.
12. How To End The Contract With Us (Including If You Have Changed Your Mind)
12.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
a) Phone or email. Call Customer Services on +44 20 3637 5338 or email us at firstname.lastname@example.org . Please provide your name, home address, details of the order and, where available, your phone number and email address.
b) Online. Complete the Contact Us form on our Website. This form can be found on our Contact Us Page here.
c) By post. You can write to us at Open for Vintage, Crown House, 72 Hammersmith Road, London, W14 8TH, United Kingdom. Please including details of what you bought, when you ordered or received it and your name and address. Please do not return purchases to this address.
12.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them following our returns process which can be found here.
To book a return please call Customer Services on +44 20 3637 5338 or email us at email@example.com for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.
12.3 We will pay the costs of return:
a) if the products are faulty or incorrectly described.
b) if you are ending the contract because we have told you of an upcoming change to the product or these terms.
c) An error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
12.4 If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery which are available here.
12.5 We will refund you the price you paid for the products including if applicable the delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
12.6 If you are exercising your right to change your mind
a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
12.7 We will make any refunds due to you within 14 days from the day on which the boutique receives the Product/s back from you.
13. Our Rights to End the Contract
13.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
a) you do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due; or
b) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
13.2 You must compensate us if you break the contract. If we end the contract in the situations set out in section 13.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
13.3 We may withdraw the product and will refund any sums you have paid in advance for products which will not be provided.
14. If There Is A Problem With The Product
14.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our Customer Service team at + 44 20 3637 5338, email us at firstname.lastname@example.org or write to us at Open for Vintage, Crown House, 72 Hammersmith Road, London, W14 8TH, United Kingdom.
14.2 We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
14.3 The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
14.4 If you wish to exercise your legal rights to return a product/s then provided all labels and tags are still attached to the product/s, you must return the items within 14 days of receiving them by following our returns process which can be found here.
14.5 For more information please call our Customer Services Team on +44 20 3637 5338 or email us at email@example.com for a return label or to arrange collection.
15. Our Liability
15.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.
15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.
15.3 We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15.4 Subject to section 11.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
16. Our Website
This section sets out the rules that apply to your use of the Website (whether or not you use it to order products or just to browse). By using the Website, you agree to these rules. If you do not agree to these rules, you are not permitted to use the Website and you should leave it immediately.
(a) Access to the Website
The Website is made available free of charge. You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions, and that they comply with them.
Access to the Website is permitted on a temporary basis and it does not include any commercial use of the Website or its contents. You must not reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent.
We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.
When you visit the Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically (whether on our behalf or on behalf of the Boutiques) satisfy any legal requirement that same communications be in writing.
(b) Your conduct
You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.
You must not use the Website for any of the following:
In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
To send, use or reuse any material that is: (i) illegal, offensive, abusive, indecent, defamatory, obscene or menacing, and/or (ii) in breach of copyright, trademark, confidence, privacy or any other right, and/or (iii) otherwise injurious to third parties, and/or (iv) objectionable, and/or (v) which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam".
To cause harm, annoyance, inconvenience or needless anxiety to any person.
Breaching these provisions would constitute a criminal offence under the Computer Misuse Act 1990. We, in compliance with any enforceable law or public order, will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We are happy for you to link to the Website but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to the Website, you must do so without delay.
Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
(d) Our liability in relation to the Website
We may update or change the Website or its contents at any time but we are under no obligation to do so. Please note that this means any of the content on the Website may be out-of-date at any given time. The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that the Website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website, or any content on it, whether express or implied.
We will not be liable to you or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with: (i) use of, or inability to use, the Website; or (ii) use of or reliance on any content displayed on the Website.
Please note that we only provide the Website for domestic and private use and, as such, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, or any indirect or consequential loss or damage.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
We do not in any way exclude or limit our liability for:
• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any other liability which cannot be limited by law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.
Different limitations and exclusions of liability will apply to liability arising as a result of our supply of the Services to you as set out in the Terms & Conditions and the Boutiques' supply of the products to you.
18. Intellectual property, software and content
We are the owner or the licensee of all intellectual property rights on the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same) ("Content").
The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved.
You must not systematically extract and/or re-utilise parts of the Website or the Content. In particular, you must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the Website. You must not create and/or publish your own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent.
Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on the Website are in no way associated, linked or affiliated with us. Any trademarks/names featured on the Website are owned by the respective trademark owners.
You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us.
19. Ethical sourcing policy
As a reputable and trusted business committed to offering its customers high quality products, we recognise our obligation to ensure that all Boutiques and other suppliers are operating ethically. We expect all Boutiques and other suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights. All Boutiques and other suppliers are expected to comply with their national employment laws and regulations with particular regard to: minimum age of employment, freely chosen employment, health and safety, freedom of association and the right to collective bargaining, no discrimination, no harsh or inhumane treatment, working hours, rates of pay and terms of employment.
We will never knowingly allow a Boutique to offer its products on the Website if such products are sourced from suppliers which are in breach of these principles. We also look to the Boutiques and other suppliers to follow these principles when dealing with their own supplier base. Because of the sometimes complex nature of the Boutiques and other suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of the products however, we will take action when we become aware of any breach of the above principles.
20. Other important information
Severability - Each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect.
Waiver - If you breach these Terms and Conditions and we take no action, or if we delay in taking action, that does not mean that we have waived our rights and we will still be entitled to use our rights and remedies. If we do waive a breach by you, we will only do so in writing (signed by one of our Directors), and that will not mean that we will automatically waive any later breach by you.
Governing law and jurisdiction - These Terms and Conditions are governed by English law. The courts of England shall have the exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.
Entire agreement - These Terms and Conditions constitute the entire agreement between you and us and they supersede any and all earlier agreements between you and us.
Alternative dispute resolution - This is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to consider an alternative dispute resolution provider. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
We and the Boutiques will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control. An event outside of our control means any act or event beyond our or the Boutiques' reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.
If such an event takes place and it impacts the performance of our or the Boutiques' obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our and the Boutiques' obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.
Complaints - Please let us know if you have any complaints or comments. Please visit our Contact Us page here for details of how to get in touch with us.