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Delivery & Returns

 

Delivery Information:

Open for Vintage deliver to a large number of global locations. All deliveries are handled exclusively by our Logistics Partner DHL.

All delivery is free worldwide. All prices on our site include any customs and duties, so what you see is all you’ll have to pay, regardless of where you or the item you are buying is located in the world.

As part of our commitment to a more sustainable business, all of our delivery and returns are completely carbon neutral. Utilising DHL’s GoGreen shipping initiative, Open for Vintage neutralise any CO2 emissions by investing in recognised carbon protection projects, including biomass, landfill and wind farms.

If you have any further questions on delivery, please contact our Customer Service Team at [email protected] or by phone at +44 20 3637 5338. 

Returns Information:

We hope you enjoy your purchase, however should you need to return an item you have 14 days from the day it was delivered to you to return it. Open for Vintage offers customers a free returns service via DHL.  

To return an order please:

1. Contact our Customer Services Team by email at [email protected] or by phone at +44 20 3637 5338 within 7 days of receiving your order to book a return at a convenient time and address for you. Please do not return items by any other service.

2. The team will email you the necessary documents DHL require. Please print these out and attach these to the exterior of the returns package.

3. The DHL Driver will need to visually inspect your return. Please do not seal your package until the driver has checked the contents. 

4. Once your item has been received and the condition has been checked, your refund will be issued. Payment normally appears back in your account between 3-5 working days.

 

Delivery Country Delivery Time
Andorra 3/4 days
Argentina 4/5 days
Australia 5/6 days
Austria 3/4 days
Bahrain 4/5 days
Belgium 3/4 days
Bosnia 3/4 days
Brazil 4/5 days
Bulgaria 3/4 days
Canada 3/4 days
Channel Islands 2/3 days
China 4/5 days
Croatia 3/4 days
Cyprus 4/5 days
Czech Republic 3/4 days
Denmark 3/4 days
Estonia 3/4 days
Finland 3/4 days
France 3/4 days
Germany 3/4 days
Greece 5/6 days
HK 4/5 days
Hungary 3/4 days
Iceland 3/4 days
India 3/4 days
Indonesia 3/4 days
Ireland 3/4 days
Israel 3/4 days
Italy 4/5 days
Japan 4/5 days
Jordan 3/4 days
Kuwait 4/5 days
Latvia 4/5 days
Lithuania 4/5 days
Luxembourg 3/4 days
Malaysia 3/4 days
Malta 3/4 days
Netherlands 3/4 days
New Zealand 5/6 days
Nigeria 4/5 days
Norway 4/5 days
Oman 4/5 days
Pakistan 4/5 days
Poland 3/4 days
Portugal 4/5 days
Qatar 3/4 days
Romania 4/5 days
Saudi Arabia 4/5 days
Singapore 4/5 days
Slovakia 3/4 days
Slovenia 3/4 days
South Africa 4/5 days
South Korea 4/5 days
Spain 3/4 days
Sweden 3/4 days
Switzerland 4/5 days
Thailand 4/5 days
Turkey 3/4 days
United Kingdom 3/4 days
United Arab Emirates 3/4 days
USA 3/4 days
Vietnam  4/5 days

 

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